Return Policy

At Bellavora, we want you to love your purchase. Because our extensions are made from 100% Remy human hair and are considered a personal-use product, all returns and exchanges must meet the eligibility requirements below.

 

Return & Exchange Eligibility

To qualify for a return or exchange, your Bellavora Extension must:

• Be requested within 30 days of delivery.

• Have the original Bellavora product tag attached.

• Be unworn and in its original condition.

• Not have been washed, colored, toned, cut, chemically treated, or otherwise altered.

 

Please color match your extension before removing the Bellavora product tag or wearing the product.

For hygiene and quality assurance, we cannot accept returns or exchanges once the product tag has been removed or if the hair shows signs of wear, styling, damage, or alteration.

All returned products are inspected upon arrival to ensure they meet our return eligibility requirements before a refund or exchange is approved.

Exchanges

Need a different shade?

We’re happy to exchange your extension for another available shade or collection, provided your original extension meets the eligibility requirements above.

If the replacement product has a price difference, you’ll simply pay (or be refunded) the difference.

Replacement items are subject to product availability.

Refunds

Once your return has been received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to your original method of payment.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received.

• The item arrived damaged.

• An error occurred on our part.

We recommend using a trackable shipping service, as Bellavora cannot guarantee receipt of returned packages.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@bellavorahair.com with your order number and photos of the product so we can make it right as quickly as possible.

Final Sale Items

Gift cards, promotional items, and any products marked Final Sale are not eligible for return or exchange.

Need Help?

Questions about a return or exchange?

Email us anytime at hello@bellavorahair.com. We’re always happy to help.